Help & support
Quick answers first. If yours isn't here, write to us and a real person will reply.
- Support
- support@qisso.in
- Tip
- Write from the email address on your Qisso account, so we can find it.
1Signing in
How do I sign in?
Enter your email address and we'll send you a 6-digit code. Type it in the app and you're in. There's no password to remember.
My code hasn't arrived
Codes usually arrive within a minute. Check your spam or promotions folder, and make sure the email address is spelled right. You can ask for a new code after 60 seconds. Each code works for 5 minutes. If you ask for too many codes in a short time, wait 15 minutes and try again.
Can I change my email address?
Not in the app yet. Write to us from your current address and tell us the new one.
2Your story
Why is my story "under review"?
A person reads every new story before it goes live, to keep Qisso real and respectful. Your story appears in Discover once it's approved. Edits to a live story are reviewed the same way; your current version stays live meanwhile.
Why can't I add my phone number or Instagram to my story?
Contact details aren't allowed in stories or notes. People get to know you through your words first, and it protects you from being contacted by someone you haven't chosen. Share them in chat when you're ready.
What do I need to write?
An About me of at least 200 characters (longer stories give people more to reply to), at least two interests with a sentence or two of your own about each, and what you're hoping to find. You can add up to six interests, name your own, and add more chapters later.
Why can't I add photos?
That's the idea of Qisso: you connect over stories first, not looks.
3Discover, notes and chats
Why do I see only a few stories a day?
Fewer stories means each one gets real attention. New stories arrive every day.
Can I reply to one part of someone's story?
Yes. Every part of a story has a Reply button. Your note then shows them exactly what you're replying to.
Why must my note be at least 60 characters?
A short, thoughtful note about something in their story gets far more replies than "hi". Notes that are nearly the same as ones you've sent before are refused, so write each one for that person.
I sent a request. Why no reply yet?
Each person receives only a few new requests a day, so yours may be waiting in their queue. A request expires after 7 days if it isn't answered.
Can I take a break?
Yes. In Settings you can pause Discover, pause new requests, or lower how many requests you receive a day.
4Waitlist and payments
Is Qisso free?
Yes, Qisso is free to use today. We may add paid features in future. If we do, we'll tell you in the app first, and nothing is ever charged unless you choose to buy it. Safety features (reporting, blocking, pausing and deleting your account) will always be free.
Why am I on the waitlist?
To keep Qisso balanced, men may have to wait when many more men than women are joining. Places open up as more women join, and you'll be let in in the order you joined the waitlist.
5Safety
How do I block or report someone?
Open their story, the request or your chat and choose Block or Report. See how reporting works.
Someone asked me for money
Don't send it. Report them in the app. If you've already paid, call the cyber fraud helpline 1930 as soon as possible. Read our scam tips.
6Deleting your account
How do I delete my account?
In the app: My Story → Delete account, then enter the code we email you. Full details on what gets deleted.
7Grievance Officer
If you have a complaint about content on Qisso, a moderation decision, or how we handle your personal data, and support hasn't solved it, contact our Grievance Officer. This role is set out under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
- Name
- Saurabh Shinde
- grievance@qisso.in
- Address
- Pune, Maharashtra, India
- Response
- Acknowledged within 24 hours; we aim to resolve it within 15 days.
Please include your account email, what happened, and links or screenshots if you have them. For content that shows nudity or sexual content of you, or impersonates you, tell us and we'll act within 24 hours.