Draft for review. This page describes what the app does today. It is being reviewed by a lawyer and may change; we'll tell you in the app if it changes in a way that matters.
Delete your account
You can delete your Qisso account and its data at any time. Here's how, and exactly what happens.
1In the app
- Open Qisso and go to My Story.
- Tap Delete account. The screen shows what will be deleted before anything happens.
- We email a 6-digit code to your account's address. Enter it to confirm. Your account is deleted straight away.
2Can't use the app?
Email support@qisso.in with the subject "Delete my Qisso account", from the email address on your account. We'll confirm it's you and delete it, usually within 7 days, and reply when it's done.
Paying for a subscription?
Deleting your account doesn't cancel a Google Play subscription. Cancel it in Google Play first: Play Store → profile → Payments & subscriptions.
3What's deleted, and what's kept
| Data | What happens |
|---|---|
| Your story, profile and preferences | Deleted immediately |
| Email, phone number, Google account link, date of birth, gender | Erased immediately |
| Requests and connections | Ended immediately |
| Messages and notes you sent | Hidden from everyone immediately; permanently deleted after 90 days |
| Messages and notes in an open safety report | Only those between you and the other person in the report are kept, until the report is resolved; then deleted |
| Reports and moderation records | Kept, with no personal details left in them, to deal with repeat abuse and meet legal duties |
| Backups | Removed within 14 days |
After deletion you can sign up again with the same email, as a new account. Your old story can't be restored. See the Privacy Policy for more.